T&C's

Terms & Conditions

At Woof Washes I promote responsible and loving ownership. In the interest of your dogs health and well being, any severe matting will be removed regardless of the cut agreed.

De-matting policy

When a dog is presented in a severely matted condition, it is Woof Washes policy to shave the whole coat using electric clippers with a close blade. To de-matt the dog would cause tremendous stress and discomfort, often leaving a very thinned and damaged coat and a bad grooming experience.
I groom humanely at Woof Washes and abide by the Animal Welfare Act 2006

Should your pet be severely matted, I will contact you to advise. If I am unable to speak with you, in the best interests of the dog the coat will be shaved as stated above as this is the kindest and most humane option.

A severely matted coat can cause many issues such as:
Bacterial infections
Moist Eczema
Mites and lice
Eye and ear infection

Once the coat is removed the skin can be red due to lack of air circulation and dirt that has accumulated underneath. Occasionally there are sores and infection this may need veterinary treatment. Your dog's health and well being is important to me and therefore I am always here to help and advise.
If you need guidance on maintaining a healthy coat for your dog - just ask!

Vaccinations and trips to the toilet

I would kindly ask that all dogs are up to date with flea/worm treatment and vaccinations.
Please ensure your dog has been to the toilet prior to arrival, thankyou !

Nervous dogs and health issues

It is important for you to advise me of any issues your dog may have with any aspect of grooming, so allowances can be made. Dogs that bite or that require regular breaks may incur additional charges. Likewise if your dog has a medical condition or is receiving treatment please advise upon arrival at the salon.

Cancellations

If you are unable to make your appointment I would kindly ask that you give me 24 hours notice. As you can appreciate every appointment is made based on the allocation of time. If you neglect to cancel your appointment within 24 hours, a lost appointment fee of £10 will be incurred. Repeat cancellations will result in Woof Washes being unable to provide you with any further grooming services.